CatComfort® Calming Diffuser

Product reference 17116UK
Beaphar CatComfort® Calming Diffuser uses pheromones, which are clinically proven to promote feelings of reassurance, and reduces general anxiety caused by everyday stresses around the home in.
BeapharCatComfort® Calming Diffuser is a simple and effective solution to reducing problem behaviour in cats, such as inappropriate scratching and urination, or general feelings of anxiety.
Beaphar CatComfort® contains a copy of the naturally produced cat facial pheromone, which gives a continuous and reassuring message to let cats know that this a safe area for them to be in. The easy to use plug in diffuser can be placed in any area of the house, and is effective for up to 30 days with continual use before needing a refill.

ALWAYS FULLY READ THE PRODUCT INFORMATION BEFORE USE.

DO

• Use the diffuser in the room your cat spends most of their time
• Use continuously, do not switch off when leaving the house
• Replace the refill reservoir with a new Beaphar CatComfort® Refill after 30 days, or when empty
• Replace the plug-in diffuser every six months, to ensure optimal performance
• Effective in an area up to 70m²
• Use with a 230V plug socket only

DONT

• Do not use with a multi-socket, extension cord, an adaptor or a converter
• Do not use a different brand refill reservoir with Beaphar CatComfort® Calming Diffuser
• Do not use near open windows/doors or drafts as this will reduce how well the diffuser works

ALWAYS FULLY READ ALL THE PRODUCT INFORMATION BEFORE USE.

Storage/Disposal: Store in a cool, well ventilated safe place, until ready to use. Protect from sunlight. Dispose of empty packaging and any remaining product in the household rubbish.
Warnings: May be fatal if swallowed. In cases of oral ingestion, contact poisons centre immediately. Do not induce vomiting and seek medical advice. Keep away from heat, sparks, open flames, and hot surfaces - no smoking. Do not use near a naked flame or any incandescent material. Do not inhale. Avoid contact with eyes. Should accidental eye contact occur, rinse immediately with clean, fresh water and seek medical advice if irritation persists. KEEP OUT OF REACH OF CHILDREN.

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  • QIs the Beaphar CatComfort® Calming Diffuser safe?
  • A Our diffusers comply the standards established by the International Electrotechnical Commission (IEC) and the European Norms (EN). The plastics used are self-extinguishing (class V2). All Beaphar CatComfort® 30 Day Refill reservoirs are equipped with a child safety cap. Numerous technical tests have been carried out to ensure the correct functioning of the product. When the diffuser is in constant use, we recommend changing it every 6 months for optimum results.
  • QMy Beaphar CatComfort® Calming Diffuser is getting hot, is this normal?
  • A The liquid containing the pheromones is diffused by a ceramic plate integrated into the electric diffuser and heated to high temperature. It is therefore normal for the diffuser to be warm to the touch.
  • QMy Beaphar CatComfort® Calming Diffuser smells of burning – is it safe?
  • A The electric diffuser contains a ceramic plate that is heated to a high temperature. The deposit of impurities or dust on this plate can cause a slight odour of burning which is harmless.
  • QWhat is in the Beaphar CatComfort® Calming Diffuser and why does it smell?
  • A The refill reservoir of the diffuser contains a synthetic copy of the Feline Facial Pheromone , diluted in paraffin oil. When the electric diffuser is in operation, the odour essentially comes from the paraffin oil. Paraffin is one of the components of candle wax.
  • QThe level of liquid in my Beaphar CatComfort® Calming Diffuser appears to not be going down?
  • A The refill is designed to last one month with constant use. The reduction in fluid level is very slow and hardly noticeable on a single day.

    To make sure the device is working properly:
    • Check the wick is intact and that the electric diffuser is hot
    • If you are concerned, you can mark a line on the reservoir bottle every seven days to track the level of the liquid
    • One week of use represents about a quarter of the height of the bottle
    • Check the diffuser’s operation by plugging it into another electrical socket
  • QDoes the Beaphar CatComfort® Calming Diffuser have a fuse in the plug?
  • A The plug component of the diffuser does not contain a fuse. If the diffuser fails to heat, check its operation by plugging it into another electrical socket.
  • QMy Beaphar CatComfort® Calming Diffuser has leaked, can I still use it?
  • A Yes, but you need to perform the following checks:
    1. Unplug the diffuser and unscrew the refill.
    2. Thoroughly wipe the bottle and diffuser with a dry cloth.
    3. Check the integrity of the bottle, the wick holder and the electric diffuser (especially the screw thread).
    4. If the refill and the diffuser are not damaged, you can then screw the refill back on to the diffuser and reconnect.
    5. Wash your hands after handling.
    6. Always maintain and position the bottle vertically under the diffuser. Before use, refills must also be stored vertically.
  • QShould the Beaphar CatComfort® Calming Diffuser be switched off at night or when no one is home?
  • A No, the diffuser should plugged in and left on continuously day and night for optimal effect.
  • QCan I use the liquid from the Beaphar CatComfort® Calming Spray in a Beaphar CatComfort® Calming Diffuser?
  • A No. Beaphar CatComfort® Calming Spray is alcohol based and should NEVER be used in the Beaphar CatComfort® Calming Diffuser. This could pose a serious fire risk.
  • QCan I plug a Beaphar CatComfort® Calming Diffuser into a multi-socket/multi-plug?
  • A No, the diffuser should be plugged into an outlet of its own. It should NOT be plugged into a multi-socket/multi-plug, with an adaptor or an extension lead.
  • QI bought a Beaphar CatComfort® Calming Diffuser in another country or online and it doesn’t match with the local sockets of my country.
  • A Beaphar CatComfort® Calming Diffusers come with plugs that fit with the local electric systems of the country they have been bought from. They should NEVER be used with an adapter or a voltage converter as it may lead to serious safety issues. You will need to contact the seller to arrange a return or dispose of the diffuser.

    Please check before use that your diffuser has the appropriate plug to be used in your country.
  • QWhere should I plug in the Beaphar CatComfort® Calming Diffuser?
  • A If the Beaphar CatComfort® Calming Diffuser is being used to reduce unwanted behaviour, plug the diffuser in the room where the behaviour is seen most often.

    If the Beaphar CatComfort® Calming Diffuser is being used to reduce general feelings of anxiety and stress, plug the diffuser in the room where your cat spends most of their time.

    A single diffuser should cover an area of 50–70m². If the room is larger than this, multiple diffusers will be required.

    Diffusers must not be covered, placed behind a door, underneath furniture, near frequently used windows or air conditioning units.
  • QCan I plug the Beaphar CatComfort® Calming Diffuser in under furniture?
  • A No, if you plug the Beaphar CatComfort® Calming Diffuser in underneath furniture the circulation of the pheromones will be impaired and reduce the efficacy.
  • QCan the Beaphar CatComfort® Calming Diffuser be used simultaneously with an air-conditioner?
  • A To prevent Beaphar CatComfort® pheromones from being transported outside your home and therefore no longer being useful, be sure to connect the diffuser away from air conditioning units, air extractors or air vents.
  • QCan the Beaphar CatComfort® Calming Diffuser be used while leaving the windows open?
  • A Usage with open windows and doors may result in diffusion at a faster rate, meaning the product may not last the full expected 30 days.

    The volume of pheromones remaining in the room is likely to be reduced as much will be lost out of the window. This means the diffuser may not produce the desired calming effect on your cat.

    In such a case, a different diffuser location should be considered within the house, targeting the area where your cat spends most of their time.
  • QCan the Beaphar CatComfort® Calming Diffuser be used if you are asthmatic?
  • A The current state of knowledge is that the Beaphar CatComfort® Calming Diffuser does not cause respiratory difficulty in people with asthma. However, if you find that your symptoms are more noticeable when using your diffuser, we recommend using Beaphar CatComfort® Calming Spray instead.
  • QIs the Beaphar CatComfort® Calming Diffuser safe to use if you are pregnant?
  • A There is no interaction between people and the pheromones in Beaphar CatComfort®, so it is safe to use. It is also safe to use around pregnant animals.
  • QCan the Beaphar CatComfort® Calming Diffuser be used in the same room as a plug-in air freshener?
  • A Yes, there is no interaction between the two. Your cat will still be able to distinguish the pheromones.
  • QCan the Beaphar CatComfort® Calming Diffuser and Beaphar CatComfort® Calming Spray be used in the same room?
  • A Yes. In multi-cat households, the use of the diffuser will help to reduce the general level of stress and help your cat feel at ease. Meanwhile the spray can be applied to specific areas in the room where problem behaviour is occurring.
  • QWill Beaphar CatComfort® have any effect on other pets?
  • A Beaphar CatComfort® contains a synthetic copy of the Feline Facial Pheromone which is specific to cats and will not affect other species.
  • QCan multiple pheromone products for different species be used in the same room?
  • A Pheromones are specific each target species, meaning cats can’t interpret canine pheromones and dogs can’t interpret feline pheromones. Each species will be able to identify the relevant pheromones with no interaction from the other product.
  • QCan the Beaphar CatComfort® Calming Diffuser be used in a room where there are caged birds?
  • A The current state of knowledge is that the Beaphar CatComfort® Calming Diffuser is harmless to birds. However, some species have a very sensitive respiratory system. As a precaution, plug in your Beaphar CatComfort® Calming Diffuserin a different room to your bird cage.
  • QHow long does it take for the pheromones in the Beaphar CatComfort® Calming Diffuser to diffuse throughout the room?
  • A After 24 hours, the pheromones will have diffused throughout the room where you have connected the diffuser. However, it can take up to one week to see a difference in your cat’s behaviour.
  • QCan the Beaphar CatComfort® Calming Diffuser be used in a room with an aquarium?
  • A Yes, the pheromones in the Beaphar CatComfort® Calming Diffuser are harmless to fish.
  • QHow long does it take to see the effect of the Beaphar CatComfort® Calming Diffuser?
  • A The effects of the Beaphar CatComfort® Calming Diffuser on the behaviour of your cat usually appear during the first week of use. However, each cat is unique and the first signs of improvement can appear later, depending on how sensitive your cat is to pheromones and changes in their environment. We recommend using the Beaphar CatComfort® Calming Diffuser for at least a month to fully appreciate the effect of this product.
  • QCan the Beaphar CatComfort® Calming Diffuser be taken on a plane?
  • A DO NOT carry refills by plane; pressure variations during flights may cause fluid leaks.

    The liquid inside the Beaphar CatComfort® Calming Diffuser is highly flammable and unsuitable to be carried by plane.
  • QHow long should I use the Beaphar CatComfort® Calming Diffuser for?
  • A We recommend using the product for at least a month without interruption to ensure the best possible effect on the behaviour of your cat. Beaphar CatComfort® Calming Diffuser should be used continuously.
  • QWhat should I do if my cat’s behavioural problem is not solved after one month?
  • A There are several possible reasons that your cat's behaviour may not have improved after one month of using the product.
    • If the organ that identifies pheromones (Jacobson's organ, also called vomeronasal organ) is inflamed, your cat may temporarily be unable to identify pheromones.
    • It is also possible that your cat's behaviour is not related to stress. Lack of appetite and aggression, for example, may be symptoms of physiological or organic diseases. If in doubt, consult a vet.
    • Make sure your cat really has the ability to change their behaviour. For example, urination in inappropriate places may be due to poor placement of the litter box, lack of litter boxes (relative to the number of cats), or dirty litter.
    • Similarly, to avoid scratching at inappropriate places, it is imperative to provide a scratching post, in a place exposed to the view of all (your cat wants to leave a message of territorial marking to others).

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